Category Archives: Market

Fundamentals of an experience-based growth strategy.

Get the growth strategy that will enable you to achieve all of your company’s objectives. [...]

If you want to grow, manage the experience of your existing customers

If you want to be a leader in your sector, manage your customers’ experience to [...]

Partner Experience: Differentiating element in a competitive market.

A good Partner Experience leads to a good Customer Experience. Background to the Partner Experience? [...]

Having a single experience management is critical to the bottom line.

Experience management is about designing and reacting to customers to meet or exceed their expectations. [...]

Invest in experience where it really matters to customers.

Still haven’t wondered why leading companies invest in experience?   Invest in experience. Achieve growth [...]

5 actions to improve your eNPS.

How would you manage your main asset, let’s look at different actions to improve your [...]

Impacts of employee engagement on key business indicators.

In the following post we will analyze the positive impact of employee engagement. This variable [...]

5 benefits of using Net Promoter Score.

In this post we will analyze the benefits for the company of using Net Promoter [...]

Modifications to eNPS engagement metrics due to pandemic.

The eNPS engagement metric is being influenced by all the developments that are changing the [...]

Implement an NPS program as a key metric for marketing actions.

Implementing an NPS program in our company can be more than beneficial. Many companies use [...]