ESCategory Archives: Market
All Market
Fundamentals of an experience-based growth strategy.
Get the growth strategy that will enable you to achieve all of your company’s objectives. [...]
Continue readingMay
All Customers Market
If you want to grow, manage the experience of your existing customers
If you want to be a leader in your sector, manage your customers’ experience to [...]
Continue readingApr
All Customers
Customer experience is key to profitable growth.
Profitable growth refers to organic and inorganic growth with the potential for high margin and [...]
Continue readingApr
All Customers Market
Partner Experience: Differentiating element in a competitive market.
A good Partner Experience leads to a good Customer Experience. Background to the Partner Experience? [...]
Continue readingMar
All Customers
Experience analytics as a critical element for decision making.
Experience analytics has already permeated all leading companies. To solve problems quickly, organizations need to [...]
Continue readingMar
Fundamentals of an experience-based growth strategy.
Get the growth strategy that will enable you to achieve all of your company’s objectives. [...]
May
If you want to grow, manage the experience of your existing customers
If you want to be a leader in your sector, manage your customers’ experience to [...]
Apr
Partner Experience: Differentiating element in a competitive market.
A good Partner Experience leads to a good Customer Experience. Background to the Partner Experience? [...]
Mar
Having a single experience management is critical to the bottom line.
Experience management is about designing and reacting to customers to meet or exceed their expectations. [...]
Feb
Invest in experience where it really matters to customers.
Still haven’t wondered why leading companies invest in experience? Invest in experience. Achieve growth [...]
Jan
5 actions to improve your eNPS.
How would you manage your main asset, let’s look at different actions to improve your [...]
Jan
Impacts of employee engagement on key business indicators.
In the following post we will analyze the positive impact of employee engagement. This variable [...]
Jan
5 benefits of using Net Promoter Score.
In this post we will analyze the benefits for the company of using Net Promoter [...]
Jan
Modifications to eNPS engagement metrics due to pandemic.
The eNPS engagement metric is being influenced by all the developments that are changing the [...]
Jan
Implement an NPS program as a key metric for marketing actions.
Implementing an NPS program in our company can be more than beneficial. Many companies use [...]
Jan