Fundamentals of an experience-based growth strategy.

Get the growth strategy that will enable you to achieve all of your company’s objectives. [...]

If you want to grow, manage the experience of your existing customers

If you want to be a leader in your sector, manage your customers’ experience to [...]

Customer experience is key to profitable growth.

Profitable growth refers to organic and inorganic growth with the potential for high margin and [...]

Partner Experience: Differentiating element in a competitive market.

A good Partner Experience leads to a good Customer Experience. Background to the Partner Experience? [...]

Experience analytics as a critical element for decision making.

Experience analytics has already permeated all leading companies. To solve problems quickly, organizations need to [...]

Having a single experience management is critical to the bottom line.

Experience management is about designing and reacting to customers to meet or exceed their expectations. [...]

Invest in experience where it really matters to customers.

Still haven’t wondered why leading companies invest in experience?   Invest in experience. Achieve growth [...]

The 7 most common mistakes when implementing an NPS program.

There are 7 mistakes to watch out for when properly implementing an NPS program. If [...]

5 actions to improve your eNPS.

How would you manage your main asset, let’s look at different actions to improve your [...]

Listening to employees is essential to retain talent.

Employee listening has become more acute as a result of the pandemic. In the last [...]