ESCategory Archives: Customers
All Market
Fundamentals of an experience-based growth strategy.
Get the growth strategy that will enable you to achieve all of your company’s objectives. [...]
Continue readingMay
All Customers Market
If you want to grow, manage the experience of your existing customers
If you want to be a leader in your sector, manage your customers’ experience to [...]
Continue readingApr
All Customers
Customer experience is key to profitable growth.
Profitable growth refers to organic and inorganic growth with the potential for high margin and [...]
Continue readingApr
All Customers Market
Partner Experience: Differentiating element in a competitive market.
A good Partner Experience leads to a good Customer Experience. Background to the Partner Experience? [...]
Continue readingMar
All Customers
Experience analytics as a critical element for decision making.
Experience analytics has already permeated all leading companies. To solve problems quickly, organizations need to [...]
Continue readingMar
If you want to grow, manage the experience of your existing customers
If you want to be a leader in your sector, manage your customers’ experience to [...]
Apr
Customer experience is key to profitable growth.
Profitable growth refers to organic and inorganic growth with the potential for high margin and [...]
Apr
Partner Experience: Differentiating element in a competitive market.
A good Partner Experience leads to a good Customer Experience. Background to the Partner Experience? [...]
Mar
Experience analytics as a critical element for decision making.
Experience analytics has already permeated all leading companies. To solve problems quickly, organizations need to [...]
Mar
Having a single experience management is critical to the bottom line.
Experience management is about designing and reacting to customers to meet or exceed their expectations. [...]
Feb
Invest in experience where it really matters to customers.
Still haven’t wondered why leading companies invest in experience? Invest in experience. Achieve growth [...]
Jan
The 7 most common mistakes when implementing an NPS program.
There are 7 mistakes to watch out for when properly implementing an NPS program. If [...]
Jan
The implementation of a customer experience program.
To start the implementation of a customer experience program in the company it is necessary [...]
Jan
How to act when faced with NPS or negative customer feedback.
Have you had negative feedback from customers and don’t know how to act? Have you [...]
Jan
The branded product experience
The branded product experience is linked to the experiences and emotions felt by the user [...]
Jan